Contributed by Kevin Mah, Program Manager, Global Product Education at CA Technologies
Your organization has rolled out CA PPM or CA LISA, or is in the processing of rolling out new functionality in either product but you are not seeing the adoption of the system that you had hoped for. You would like to understand ways that you can help ensure that your users not only use the system but use it the way you have intended.
One of the keys to successful user adoption is to ensure you not only train your users before you go live but that you also make it very easy for them to get the help they need when they are in the live application. Having access to one-click help that describes your configuration with your business processes allows users easy access to help any time they need it. This help can be context sensitive (CA PPM) and role based so the user only sees the help they need. Learn how you can create this type of application help for your users and also use that same material to train new users in the form of web based training or over the web live training using the CA Productivity Accelerator.
Join Melissa Fundanish, Director of Education Programs, as she shares the three keys to successful user adoption, the pillars of a successful change management plan and how you can integrate the CA Productivity Accelerator (CA PA) solution into your user adoption strategy to ensure you can train new users effectively and also support users in the live application easily. This will take the burden of training and supporting your users off your administrators’ or subject matter experts’ hands so they can focus on more important activities.
Webinar Date: Wednesday March 18th, 2015 1:00 p.m. EST
Click Here to Register
View this Article on the CA Clarity PPM Cookbook on Flipboard