CABI 3.3 sp2 failed

[Grace Li]

We tried to install CABI 3.3 sp2 for our incoming application upgrade 14.2 and uninstalled our existing CABI 3.3 from report server, then we removed all registries per suggested by CA below

 

  HKLM\SOFTWARE\Wow6432Node\ComputerAssociates\Shared\CommonReporting3

HKCU\Software\BusinessObjects

  HKU\.DEFAULT\Software\Business Objects

  HKLM\SYSTEM\CurrentControlSet\Services\BOE120SIA<SIANODENAME>
HKLM\SYSTEM\CurrentControlSet\Services\BOE120MySQL - not listed
HKLM\SYSTEM\CurrentControlSet\Services\SQLANYs_BOE120SQLAW -
HKLM\SYSTEM\CurrentControlSet\Services\BOE120Tomcat - not listed
HKLM\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun 2.0\BOE120SIA<SIANODENAME>
HKLM\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun 2.0\BOE120Tomcat
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\Folders\<INSTALLDIR>

HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{5418F914-1D31-4849-822C-314AC28B06BF}

  HKCR\Installer\Products\419F814513D1948428C213A42CB860FB

  HKLM\SOFTWARE\Wow6432Node\Business Objects

 

we restarted BO server and discovered the error >failed for the following command-line:

  e:\install\Cabi 3.3 SP2\DVD02155537E\Disk1\cabi\package\BusinessObjects.msiinstmsiw.exe
/c:"msiinit.exe /delayrebootq"

 

Any idea about above error will be greatly appreciated.

 

[Mustafa Wazirali]

Hello Grace,

 

You can try the following steps:

 

A) If any Anti Virus - please disable it

 

B) Run the Registry tool to clean the registry

 

C) Restart the system

 

D) Run the Cabi Installation............... if the installation fail again then seems like registry is damaged, then please use the clean system or re-image the existing system to perofrm the new installation.

 

[Andrew M]

In addition to the comments above:

• Follow the steps here to fully remove:Tech Tip: How to manually uninstall CABI 3.2 and 3.3
• when you go to install, make sure you run the installer as an administrator

[Grace Li]

Hello,

 

Thank you for your prompt response.

 

No luck with instructions provided☹ Thanks anyway!!!

 

Thanks & Regards

 

ZF TRW

Active & Passive Safety Technology

Clarity Support Team

Grace HC Li

734-855-3833

[e-mail]

[Grace Li]

Thanks Mustafa for your quick response.

 

We had no luck with instructions provided. Problem persists.

 

I think we will build a brand new server instead☹

 

Thanks & Regards

 

ZF TRW

Active & Passive Safety Technology

Clarity Support Team

Grace HC Li

734-855-3833

[e-mail]