Clarity PPM1

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Process Action item - Reassignment

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  • 1.  Process Action item - Reassignment

    Posted 09-29-2014 12:36 PM

    Hello All,

     

    Process generates an action item to a resource field on project. But the resource field is empty. So the process throws a application error at that point of execution. When I click on [reassign] option it lets me assign a resource (active). But the process gets stuck there and doesn't proceed. Can anybody confirm this behavior?

     

    Regards,

    AK



  • 2.  Re: Process Action item - Reassignment
    Best Answer

    Posted 09-29-2014 06:19 PM

    Hello AK,

     

    After you reassigned an active resource, did you click on "Retry"? If even after retry the process doesn't move, you may be hitting on a known Clarity issue.

    CLRT-75811 - If a process fails with message "BPM-0532: There are no assignees to send the action item to." process will not move any further after reassigning the action item and retrying the step. This issue is currently under review by CA Development Team.

     

     

    Thanks and Best Regards,

    Ruchika Israni

    Sr. Support Engineer

    CA Clarity



  • 3.  Re: Process Action item - Reassignment

    Posted 09-29-2014 07:08 PM

    Yeah . Missed that step. Pending retry works. Thank you !

    AK



  • 4.  Re: Process Action item - Reassignment

    Posted 11-04-2015 05:42 AM

    Hi Ruchika,

     

    Is this CLRT-75811 bug fixed?

    We are using 13.3 version, but still we are getting same failures. Could you please help on this. Thank You.



  • 5.  Re: Process Action item - Reassignment

    Posted 11-04-2015 05:48 AM

    Hi Subba,

     

    From the latest update I can see the bug is still open.

     

    Regards

    Suman Pramanik



  • 6.  Re: Process Action item - Reassignment

    Posted 11-04-2015 05:58 AM

    Thank you Suman for the update.

    In which version are you targeting to fix?



  • 7.  Re: Process Action item - Reassignment

    Posted 11-04-2015 06:03 AM

    Hi Subba,

     

    You can raise a support ticket and we can work on it via support case.

     

    Regards

    Suman Pramanik