Clarity

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  • 1.  System Error When Logging Into CSA

    Posted Mar 17, 2015 08:52 AM

    We have a weird issue that I have been working with support on for a while that we can't seem to resolve.

     

    For some reason, out of the blue, we are now getting a System Error when trying to login to the CSA.

     

    We have tried removing the .password file and creating a new CSA password which results in the same thing.

     

    The logs sort of claim that the properties.xml file was somehow corrupted - yet the Clarity app works just fine.

     

    Support ultimately had me create a new properties.xml using the template in the .setup folder as the base and copying the values from the old file into the new one.

     

    We loaded the new file on the server and restarted all services, but still we are getting the System Error when trying to login to CSA.

     

    The logs pretty much don't say anything about this event, which has me baffled.

     

    Anyone else encounter this and figure out how to resolve?

     

    This is on v 13.3.0.286 09 3



  • 2.  Re: System Error When Logging Into CSA

    Posted Mar 17, 2015 04:38 PM

    Can you check in which charset the properties.xml is saved? (UTF-8, Windows-1252, etc).

     

    If you open the file with notepad and then choose 'Save As...', you will be able to see the charset guess n the combobox 'Encoding'.

     

    If it´s not UTF-8, try to change it to UTF-8.

    If you do that, check the first line of the XML. If it starts with '<?xml', then you must change the property encoding to UTF-8, like the example below:

    <?xml version="1.0" encoding="UTF-8"?>

     

    Regards,

    Roberto Barra



  • 3.  Re: System Error When Logging Into CSA

    Posted Mar 25, 2015 02:43 PM

    It is UTF-8.



  • 4.  Re: System Error When Logging Into CSA

    Broadcom Employee
    Posted Mar 25, 2015 02:47 PM

    Can you try removing the csa and redeploying to.see if that helps

     

    Regards

    Suman Pramanik



  • 5.  Re: System Error When Logging Into CSA

    Posted Mar 25, 2015 02:59 PM

    Tried that.  Still didn’t work.



  • 6.  Re: System Error When Logging Into CSA

    Broadcom Employee
    Posted Mar 25, 2015 03:05 PM

    Strange.... Try this step up from possible. Back up the Clarity directory and install clarity from iso and point that csa to the database and see if you are able to login to csa.

     

    Regards

    Suman Pramanik



  • 7.  Re: System Error When Logging Into CSA

    Posted Mar 25, 2015 04:08 PM

    Hum, maybe the file is UTF-8 + BOM, or maybe JVM is using a different default charset when reading files.


    Do you have any special character in the XML? Something like : á, ã, ç, etc. If so, try to replace them by an ASCII character, and save the file using ASCII charset.


    Try restart CSA and check if the error persist.



  • 8.  Re: System Error When Logging Into CSA

    Posted Feb 10, 2017 02:21 PM

    we are now experiencing the same issue. Did you find a resolution.