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IE10/IE11 with Business Objects Infoview - Fix for 404 error

  • 1.  IE10/IE11 with Business Objects Infoview - Fix for 404 error

    Posted 04-09-2015 06:49 AM

    ie10 or ie11 will not work properly with infoview in the version of business objects that comes with CABI.

    This is because the URL it parses when trying to view properties or schedule is incorrect.

    404_missingpage.png

     

    How to fix

    Step 1

    Navigate to the "shared_caf_utils.js" in the tomcat folder

    Example path:

    Business Objects\CA\SC\CommonReporting3\Tomcat6\webapps\InfoViewApp\js\shared_caf_utils.js

    Step 2

    Make a back up of this file (i.e. copy and rename) and store somewhere safe

    Step 3

    Stop the tomcat service

    Step 4

    Edit shared_caf_utils.js in notepad, find:

    if(window.navigator.userAgent.indexOf("MSIE") > -1) {
    
    
    

    Step 5

    replace this entire line with:

      var blnIE_LT_9 = false;
      try {
      /*@cc_on
          blnIE_LT_9 = (@_jscript_version < 9);
      @*/
      }
      catch(err) { }
        if(window.navigator.userAgent.indexOf("MSIE") > -1 && blnIE_LT_9) {
    
    
    

    Step 6

    Save

    Step 7

    Start the tomcat service

    Step 8

    Clear cache in your ie11 browser and log into infoview, you will now be able to access the properties or schedule a report.

     

     

    Hope this is of use to the CA PPM community


    Disclaimer: You install this code at your own risk. it is unsupported by CA and SAP, has no guarantee of working and therefore you take all responsibility in making this suggested change.

    You MUST make a back up of the original file. This should be fully tested on a non production environment before deploying.




  • 2.  Re: IE10/IE11 with Business Objects Infoview - Fix for 404 error

    Posted 04-10-2015 06:59 AM

    Brilliant, Andy

     

    Thanks for sharing this !

     

    NJ



  • 3.  Re: IE10/IE11 with Business Objects Infoview - Fix for 404 error

    Posted 10-28-2015 11:13 AM

    hello,

    i encountred the same issue and tried your solution.

    it is working now as expected.Thanks for the Tip



  • 4.  Re: IE10/IE11 with Business Objects Infoview - Fix for 404 error

    Posted 10-09-2016 05:15 AM

    Merci d'avoir partagé cette astuce. Maintenant il est possible d'utiliser ie11 avec Bo XI 3.1 SP5.3 sans avoir les erreur 404 pour planifier un rapport ou afficher les propriétés d'un rapport. C'est vraiment super ! Merci encore !