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DNS Mapping Issue - Clarity / Internet Explorer

  • 1.  DNS Mapping Issue - Clarity / Internet Explorer

    Posted 08-25-2014 12:26 PM

    We are currently testing a migration of our Clarity v13.2 implementation from AIX / WebSphere to Linux/Tomcat.

     

    In our current configuration, (Websphere IHS and App Server - running on AIX) we have a DNS mapping that enables our users to enter a more user - friendly address in their browser window than the physical server name.  I believe it maps to the IP address of the physical app server running clarity (port 80).

     

    We have the DNS mapping set up in our LINUX/Tomcat instance in like fashion - accessing the App server directly.

     

    The redirect functions as intended when accessed via Firefox or Chrome.  When we attempt in IE (versions 8 and 11) , the Clarity Login page appears, but once the user enteres their login credentials, the General page appears VERY briefly, then the user is redirected to the Clarity Login page.

     

    It is not sitting behind an F5 or any other load balancer.

     

    Our next step in attempting to resolve is standing up an Apache web server on the LINUX/Tomcat instance, rather than hitting the app server directly.

     

    In the meantime, has anyone out there encountered something similar?  If so, can you share how you resolved, or other things we should be looking at?

     

    Thanks!



  • 2.  Re: DNS Mapping Issue - Clarity / Internet Explorer

    Posted 10-02-2015 01:18 PM

    Was not a Clarity issue at all.  Basically the whole issue is was there was an underscore in the host name - once we removed that the issue was resolved.