Issue in notifying Reviewers via email for certification

[sudip karmacharya]

Dear Team,

In IG we are trying to run new certificate campaign. We have successfully created the campaign. Reviewer are also able to see the campaign details.but mail will not triggered to the reviewers.
We have already configured email properties and email templates also. Please provide us with solution.
Version information
CA Identity Suite, Virtual Appliance Version 14.2.0
Cumulative Patch Level
ProductVersion
Virtual Appliance14.2.0 GA
Identity Manager14.2.0 CP4
Identity Governance14.2.0 GA
Identity Portal14.2.0 CP1
Operating System14.2.0 GA

Regards,
Sudip

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Network and security Engineer technical associative
Cas Trading House
Putalisadak, KTM
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[Yuan Heng Lin]

Are you able to receive email by running SMTP checkup?

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And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.
Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at [e-mail]. https://www.hcltech.com/enterprise-studio
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[jeevanreddy singireddy]

Dear Yuan,

   Yes we are receiving mails running SMTP checkup. I think we have missed some configuration in CA IG. So can you please suggest us where exactly we need to some configurations for email notifications?

Thanks,
Jeevan

[Beckman Jonas]

Admins can impersonate users to review and configure their notification preferences. To have your email notification also send as an SMS notification liteblue

[Ricky Gloden]

emails have to be enabled globally as well as in the individual certification templates.  Maybe you do not have the emails enabled globally.

[jeevanreddy singireddy]

Dear Ricky,

             Yes we have enabled for individual certification templates. Where we can enable globally in CA IG? please suggest.

Thanks,
Jeevan

[Yuan Heng Lin]

GO to  Home > Administration > Settings > Email > Events and make sure you enable the events from there along with the one under campaign  template.

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------------------------------
And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.
Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at [e-mail]. https://www.hcltech.com/enterprise-studio
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[jeevanreddy singireddy]

Dear Yuan,

  Thank you for your reply. Yes I have already enabled there also. Please find the below SS.

In certification Template also I have enabled. Please find the below SS.

Is there anything else we need to do in IG. Please suggest.

Thanks,
Jeevan.

[Yuan Heng Lin]

Did you enable those before campaign created? If not, created a new
campaign and verify it. Also check if email column was defined under
Universe.
--
Yuan-Heng (Frank) Lin
Principal Support Engineer | Enterprise Software Division
Broadcom

[Ribesh Shrestha]

Hi Yuan,

Yes we had enabled it before campaign was created. Yes email column was also defined under universe.

Regards,
Ribesh

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Technical Associate
CAS
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