Symantec IGA

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  • 1.  Configuration resources doesn't exists in resource-db error

    Posted Jul 19, 2020 10:27 AM
    Edited by Vignesh Natarajan Jul 19, 2020 10:29 AM
    Hi Team,

    We have a role engineering universe where there are some custom resources which will be added to the resource database. When we import that configuration file in IG CFG connector import is it throwing following errors and custom resources are appearing the model and master configuration.

    When i check those resources those are already present in the resource database.

    Eg:

    11:28:22,065 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: '1-X and Interaction Center - Avaya','Disconnected Resource','Avaya'
    11:28:22,066 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: 'ACD ID - Avaya','Disconnected Resource','Avaya'
    11:28:22,066 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: 'Agent Group - ITS_ALL_CALL_TAKERS - Avaya','Disconnected Resource','Avaya'
    11:28:22,066 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: 'Agent Group - ITS_Store_Hardware - Avaya','Disconnected Resource','Avaya'
    11:28:22,066 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: 'CA: Lowes Service Desk Role (Reset User Passwords)','Disconnected Resource','CA IDM'
    11:28:22,066 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: 'Create, modify and save inventory searches - CommerceHub','Disconnected Resource','CommerceHub'
    11:28:22,066 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: 'Endeca XM','Disconnected Resource','Endeca'
    11:28:22,066 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: 'Execute inventory search - CommerceHub','Disconnected Resource','CommerceHub'
    11:28:22,066 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: 'SOLR - LucidWorks','Disconnected Resource','Fusion'
    11:28:22,066 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: 'Use inventory templates - CommerceHub','Disconnected Resource','CommerceHub'
    11:28:22,066 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: 'View list of existing inventory searches - CommerceHub','Disconnected Resource','CommerceHub'
    11:28:22,067 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: 'View sku details - CommerceHub','Disconnected Resource','CommerceHub'
    11:28:22,067 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: 'TS_SUITE_StoreSupport','Disconnected Resource','Sec Admin'
    11:28:22,067 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: 'Lowe�s Imaging - CBK Appr/Deny PRC Merchandising - PRC Inv TP view Apps','Disconnected Resource','Sec Admin'
    11:28:22,067 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: 'LWS_PO_MSS_CHG_MERCHANDISING','Disconnected Resource','PO Direct'
    11:28:22,067 ERROR [com.eurekify.actions.batch.ImportFromCFG] (import-connector thread-1) Error: configuration resource does not exist in resource-db: 'LW_TPO_INQUIRY','Disconnected Resource','PO Direct'


  • 2.  RE: Configuration resources doesn't exists in resource-db error

    Broadcom Employee
    Posted Jul 19, 2020 09:13 PM
    Hi Vignesh.

    Is this the first time you run the import?  The current import should no generate the configuration from the error you have seen.  Does import fail to run?   It is  hard to understand the overall issue without further analyze it.   I will suggest to open new cases on this.

    Best regards,
    Frank

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    And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.
    Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at enterprisestudio@hcl.com. https://www.hcltech.com/enterprise-studio
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