I configured the self-service link in GINA and test fogotten password via gina link in the windows logon.
After i input the answer for security question,it's alway pop-up the error script as below,
--- IDM 14.1 VApp.
--- GINA 64-bit
Please review the following article:https://comm.support.ca.com/kb/credential-provider-agent-fails-to-launch-an-im-url-link/kb000008768
If the comment by Philippe, did not answer your question, please open a support case so we can investigate.