ETA_E_0024

[Legacy User]

Now we have encountered with a wired event when we tried to make a correation in LDAP side by using an utility known as ldapsearch command. Specifically, the error code is ETA_E_0024<EXX> and in which the problem is showing in a certain user's repository only called as LDAP. What's more, when we had configured the roles and end-point again and again in Provisioning Manger and Identity Manager, it could not be successful to explore in provisioning directory. Finally, the user's email-Id could not be created properly in Office 365 as a cloud service of Microsoft.

 

 As a result, we can just assume that the error is occurring in LDAP directory side.

 

If you have any experieces, please, help us to resolve the issue that we had kindly.

 

FYI

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Console Command :

ldapsearch -h ***.***.***.***-p 20389 -D "eTGlobalUserName=etaadmin,eTGlobalUserContainerName=Global Users,eTNamespaceName=CommonObjects,dc=im,dc=eta" -w ******** -b "eTDYNAccountContainerName=Accounts, eTDYNDirectoryName=Office365_EPT, eTNamespaceName=Office 365, dc=im, dc=eta" -s sub "(&(eTDYNAccountName=username)(objectclass=*))" eTExploreUpdateEtrust

 

Result :
# extended LDIF
#
# LDAPv3
# base <eTDYNAccountContainerName=Accounts, eTDYNDirectoryName=Office365_EPT, eTNamespaceName=Office 365, dc=im, dc=eta> with scope subtree
# filter: (&(eTDYNAccountName=username)(objectclass=*))
# requesting: eTExploreUpdateEtrust
#

# search result
search: 2
result: 1 Operations error
text: :ETA_E_0024<EXX>, Accounts 'Accounts' exploration failed: (objects added:
  0, deleted: 0, updated: 0, unchanged: 0, failures: 1)

# numResponses: 1

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Thansk&Regards,

Haeder

[Bill Patton]

Header,

   status for calls like this should be logged in the directory service event log of the directory server you are connecting to.

    here is a link to active directory Diagnostics logging:

    Active Directory Diagnostic Logging 

    If this does not help, you will have to open a support issue for us to review the logs from the system further.

    you need to check the logs on the host listed on the properties dialog of the endpoint named Office365_EPT

 

Thanks,

Bill Patton