Provisioning server installation fails on RHEL 6.5

[S09194993]

Multiple attempts made to install provisioning server with no luck.

I always end up getting below error message in the installation logs 

May 12, 2017 8:13:03 AM), Install, com.ca.etrust.install.admin.ConfigureAdminServer, err, ProductException: (error code = 200; message="Java error"; excepti
on = [ProductException: (error code = 200; message="Java error"; exception = [javax.naming.NamingException: javax.naming.NamingException: javax.naming.Commun
icationException: idmnode1:20390 [Root exception is java.net.ConnectException: Connection refused]])])
STACK_TRACE: 14

Any help here will be highly appreciated.

Thanks,

Satya

[S09194993]

Look like libldap.so.3 is missing. Can any one point me on how to get this?

which packages needs to be installed.

[SungHoon_Kim]

Hi, Can you elaborate how you were able to isolate this problem to the libldap.so.3?

Usually "yum provides <filename>" would give you which package includes the file.

When I ran this on RHEL6 and RHEL7, it did not give any hints to which package provides it.

But google search led me to understand that this is part of OpenLDAP.

So, it might be worth exploring openldap packages.

[Priyanka_pr01]

Most probably the reason is that the EXACT prerequisite libraries are missing.

1. Re-check the binaries for your Linux system.
2. Check if the firewall is blocking the ports
3. netstat grep on ports 20390 or 20389
4. Check the hosts file under /etc/hosts