Symantec Identity Management

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Upgrade CA Identity Manager 12.6.3 to 12.6.8 Version

  • 1.  Upgrade CA Identity Manager 12.6.3 to 12.6.8 Version

    Posted 12-01-2016 12:17 PM

    Hi,

     

    I can´t upgrade CA Identity Manager 12.6.3 to 12.6.8 version because CA Directory and Provisioning Server upgrade fails in my Application Server

     

    • CA Directory:

     

    ==================== DXSERVER INSTALLATION (CONTINUED)  ======================

     

      Setting up environment for account dsa...

     

      DXserver has installed successfully
    chgrp: cannot access `minder': No such file or directory
    chgrp: cannot access `imps': No such file or directory

     

    ========================= DOCUMENTATION INSTALLATION ==========================

     

      Upgrading Documentation (as user dsa)

     

      Successfully installed the Documentation into:
      ==> /identity_minder/Directory/doc

     

    =============================== REBOOT SCRIPTS ================================

     

      Setting system scripts to start CA Directory components at system boot

     

    =========================== INSTALLATION COMPLETE ============================

     

      Changing group ownership and file permissions
    chgrp: cannot access `minder': No such file or directory
    chgrp: cannot access `imps': No such file or directory
    chgrp: cannot access `minder': No such file or directory
    chgrp: cannot access `imps': No such file or directory

     

    • Provisioning Server Install Log:

     

    (Dec 1, 2016 1:02:23 PM), Install, com.ca.etrust.install.admin.InstallMultiplatformArchive, msg1, InstallMultiplatformArchive[installProvisioningServerSDK]:uninstall() - start
    (Dec 1, 2016 1:02:40 PM), Install, com.ca.etrust.install.admin.InstallMultiplatformArchive, msg1, InstallMultiplatformArchive[installProvisioningServerSDK]:uninstall() - end
    (Dec 1, 2016 1:02:40 PM), Install, com.ca.etrust.install.admin.InstallMultiplatformArchive, msg1, InstallMultiplatformArchive[installProvisioningServerSDK]:install() - start
    (Dec 1, 2016 1:02:42 PM), Install, com.ca.etrust.install.admin.InstallMultiplatformArchive, msg1, Uncompressing Tar: su: user imps does not exist
    (Dec 1, 2016 1:02:56 PM), Install, com.ca.etrust.install.admin.InstallMultiplatformArchive, msg1, InstallMultiplatformArchive[installProvisioningServerSDK]:install() - end
    (Dec 1, 2016 1:02:58 PM), Install, com.ca.etrust.install.admin.InstallAdminOptions, msg1, InstallAdminOptions:uninstall() - start
    (Dec 1, 2016 1:03:12 PM), Install, com.ca.etrust.install.admin.InstallAdminOptions, msg1, InstallAdminOptions:uninstall() - end
    (Dec 1, 2016 1:03:12 PM), Install, com.ca.etrust.install.admin.InstallAdminOptions, msg1, InstallAdminOptions:install() - begin
    (Dec 1, 2016 1:03:14 PM), Install, com.ca.etrust.install.admin.InstallAdminOptions, msg1, Uncompressing Tar: su: user imps does not exist

    (Dec 1, 2016 1:04:09 PM), Install, com.ca.etrust.install.admin.ETAServerStatusAction, msg1, Starting Service(s) 'im_ps, im_ccs' (if installed)...
    (Dec 1, 2016 1:04:09 PM), Install, com.ca.etrust.install.admin.ETAServerStatusAction, msg1, Starting Service 'im_ps'...

    (Dec 1, 2016 1:04:09 PM), Install, com.ca.etrust.install.admin.ETAServerStatusAction, msg1, ERROR: Service 'im_ps' failed to start

     

    I have imps group but not user

     

    And after installation process uninstalls slapd application for this reason im_ps service can´t start

     

    Any suggestion?

     

    Thanks



  • 2.  Re: Upgrade CA Identity Manager 12.6.3 to 12.6.8 Version

    Posted 12-02-2016 10:51 AM

    Does the user that the installer process is running under have full permission to the installation directories?



  • 3.  Re: Upgrade CA Identity Manager 12.6.3 to 12.6.8 Version

    Posted 12-05-2016 02:51 PM

    I agree with William's comment. Please check that the user that the installer is running on has full permission to the directories it need to access.

     

    Thank you,

    Andrew



  • 4.  Re: Upgrade CA Identity Manager 12.6.3 to 12.6.8 Version

    Posted 12-07-2016 11:25 AM

    Please, if problem persists after this verification mentioned by William and Andrew, open a support case to help you discover the root cause of problem.



  • 5.  Re: Upgrade CA Identity Manager 12.6.3 to 12.6.8 Version

    Posted 12-12-2016 11:57 AM

    Thanks mates but problem persists so i have opened a support case.

     

    Best Regards,

     

    Fernando



  • 6.  Re: Upgrade CA Identity Manager 12.6.3 to 12.6.8 Version

    Posted 02-08-2017 04:18 AM

    Hi Jose,

     

    I would recommend adding both dsa and imps users to the root group , as secondary groups, and try again.

     

    regards,