Upgrade CA Identity Manager 12.6.3 to 12.6.8 Version

[sistemasunix]

Hi,

 

I can´t upgrade CA Identity Manager 12.6.3 to 12.6.8 version because CA Directory and Provisioning Server upgrade fails in my Application Server

 

• CA Directory:

 

==================== DXSERVER INSTALLATION (CONTINUED)  ======================

 

  Setting up environment for account dsa...

 

  DXserver has installed successfully
chgrp: cannot access `minder': No such file or directory
chgrp: cannot access `imps': No such file or directory

 

========================= DOCUMENTATION INSTALLATION ==========================

 

  Upgrading Documentation (as user dsa)

 

  Successfully installed the Documentation into:
  ==> /identity_minder/Directory/doc

 

=============================== REBOOT SCRIPTS ================================

 

  Setting system scripts to start CA Directory components at system boot

 

=========================== INSTALLATION COMPLETE ============================

 

  Changing group ownership and file permissions
chgrp: cannot access `minder': No such file or directory
chgrp: cannot access `imps': No such file or directory
chgrp: cannot access `minder': No such file or directory
chgrp: cannot access `imps': No such file or directory

 

• Provisioning Server Install Log:

 

(Dec 1, 2016 1:02:23 PM), Install, com.ca.etrust.install.admin.InstallMultiplatformArchive, msg1, InstallMultiplatformArchive[installProvisioningServerSDK]:uninstall() - start
(Dec 1, 2016 1:02:40 PM), Install, com.ca.etrust.install.admin.InstallMultiplatformArchive, msg1, InstallMultiplatformArchive[installProvisioningServerSDK]:uninstall() - end
(Dec 1, 2016 1:02:40 PM), Install, com.ca.etrust.install.admin.InstallMultiplatformArchive, msg1, InstallMultiplatformArchive[installProvisioningServerSDK]:install() - start
(Dec 1, 2016 1:02:42 PM), Install, com.ca.etrust.install.admin.InstallMultiplatformArchive, msg1, Uncompressing Tar: su: user imps does not exist
(Dec 1, 2016 1:02:56 PM), Install, com.ca.etrust.install.admin.InstallMultiplatformArchive, msg1, InstallMultiplatformArchive[installProvisioningServerSDK]:install() - end
(Dec 1, 2016 1:02:58 PM), Install, com.ca.etrust.install.admin.InstallAdminOptions, msg1, InstallAdminOptions:uninstall() - start
(Dec 1, 2016 1:03:12 PM), Install, com.ca.etrust.install.admin.InstallAdminOptions, msg1, InstallAdminOptions:uninstall() - end
(Dec 1, 2016 1:03:12 PM), Install, com.ca.etrust.install.admin.InstallAdminOptions, msg1, InstallAdminOptions:install() - begin
(Dec 1, 2016 1:03:14 PM), Install, com.ca.etrust.install.admin.InstallAdminOptions, msg1, Uncompressing Tar: su: user imps does not exist

(Dec 1, 2016 1:04:09 PM), Install, com.ca.etrust.install.admin.ETAServerStatusAction, msg1, Starting Service(s) 'im_ps, im_ccs' (if installed)...
(Dec 1, 2016 1:04:09 PM), Install, com.ca.etrust.install.admin.ETAServerStatusAction, msg1, Starting Service 'im_ps'...

(Dec 1, 2016 1:04:09 PM), Install, com.ca.etrust.install.admin.ETAServerStatusAction, msg1, ERROR: Service 'im_ps' failed to start

 

I have imps group but not user

 

And after installation process uninstalls slapd application for this reason im_ps service can´t start

 

Any suggestion?

 

Thanks

[william.k.lee]

Does the user that the installer process is running under have full permission to the installation directories?

[Andrew_Nguyen]

I agree with William's comment. Please check that the user that the installer is running on has full permission to the directories it need to access.

 

Thank you,

Andrew

[Florisvaldo Pereira]

Please, if problem persists after this verification mentioned by William and Andrew, open a support case to help you discover the root cause of problem.

[sistemasunix]

Thanks mates but problem persists so i have opened a support case.

 

Best Regards,

 

Fernando

[Eduard Palomeras]

Hi Jose,

 

I would recommend adding both dsa and imps users to the root group , as secondary groups, and try again.

 

regards,