During the installaiton of CA IM v14.0 when i try to connect to Database, i keep getting "Unable to connect to Database with given information" and installation does not continue
Below are the env details
OS : RHEL 6.4
Database: oracle 12c
IM: 14.0
Service name: orcl.valcorp.com
Note: i am able to connect to DB using sql developer and Database is installed on the same system. so there no connectivity issues.
Validated the credentials they are all fine.
Question:
1) Does having periods in Service name is causing the installer to fail to connect to DB?
2) Where do the installation log files get generated? I checked the /tmp could not find any log files
3) If having periods in service name is an issue, any documented steps to modify service name. please share
Thanks,
Satya#