CA IDM AD connector Exchange mailbox not created despite success.

[spistone]

Dears,

I am facing this issue regarding the AD connector and exchange configuration.

 

SCENARIO.

We have two trusted AD domains one for internal and one for external users, which both use the same Exchange servers to manage mailboxes.

I have configured two AD endpoints (I am able to create accounts on both DCs), and configured the same exact parameters for Exchange.

I use the same domain user to manage AD/exchange. The user has all the required permissions to administer Exchange.

I am able to connect using PS to Exchange.

 

ISSUE.

When creating mailboxes for each endpoint I have two different outcomes.

 

1) Internal users --> Mailbox successfully created with reaturn code: Success

2) External users -->Mailbox NOT created despite return code: Success

 

What can be the issue?

[Andrew Thompson]

Searching our knowledge base I found an issue similar to this where the success message was returned but the mailbox was not created.  It turned out that the user account used to configure the AD endpoint did not have full privledges on the Exchange server.  Giving privledges to create a mailbox to the AD endpoint user corrected the issue.