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How to configure the new JCS Installer Timeout in 12.6.5 CR2+

  • 1.  How to configure the new JCS Installer Timeout in 12.6.5 CR2+

    Posted 07-30-2015 11:09 AM

    12.6.5 CR2 now has a JCS that allows you to adjust timeout value:

     

    Open command prompt (as administrator) and set the environment variable JCS_SERVICE_TIMEOUT to say 600 seconds

     

    Command:

    On Windows: SET JCS_SERVICE_TIMEOUT=600

    On Linux/Solaris: Export JCS_SERVICE_TIMEOUT=600

     

    Then run the installer from the same command prompt, setup.exe.

     

    <installer_program>

     

    The installer will now use the timeout value that you declare. This has been done due to some customers experiencing a timeout issue when installing the JCS Component of IDM at the 5 minute marker. When troubleshooting first attempt to set the JCS time out to 600 seconds or 10 minutes. Should the installer still fail please open a support case for assistance and troubleshooting.



  • 2.  Re: How to configure the new JCS Installer Timeout in 12.6.5 CR2+

    Posted 07-30-2015 11:52 AM

    I had this problem with 12.6.5 GA, and I can confirm that this solution works.

     

    Thanks for posting!