Symantec IGA

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  • 1.  Mobile App Fail

    Posted Jun 16, 2015 03:59 PM

    Customer wish enable the use of mobile app for self services only.

    I've performed in test environment all steps that the bookshelf show, extend directory, creation of mobile configuration and web services, register user for mobile app (this task generate activation code).


    I went to device (Iphone 5 - iOS 8.3) and enter the url [http://IpServer:8080/iam/im/ws/ProtectedAliasAnvironment/mobile/MobileAppR], the cod activation and user credentials and the result are the next:

    - On device appear message: "Unable to register. The configuration server did not send a valid configuration".


    - I tested the url in IE and JBoss (Server.log) show this:

    "2015-06-16 12:55:34,074 SEVERE [com.sun.jersey.spi.container.ContainerResponse] (http- Mapped exception to response: 500 (Internal Server Error)".

    I suspect that error is in IDM, someone enabled this feature successfully?

    Any aditional configuration that I must perform on IDM.


    I have:

    - IDM 12.6.3 -

    - JBoss 5.1.0 GA

  • 2.  Re: Mobile App Fail

    Posted Jun 17, 2015 03:48 PM

    I am Having the same problem with:


    Iam 12.6.5

    User Store RDB mssql.

    jboss 6.3


    my url is http://nxiamlab.netnixlab.lab:8080/iam/im/ws/lab/mobile/lab


    Could be we are using http insted of https?

  • 3.  Re: Mobile App Fail
    Best Answer

    Posted Jun 22, 2015 11:04 AM

    I found the solve.


    How you said: the mobile app must work over a SSL. Therefore your application server must work in https.


    In case JBoss, It works on port 8443. Your url has to change and the mobile configuration's field "Base url" too.


    More references:

    JBoss Web - SSL Configuration HOW-TO