UCM - "Calls Originated" Metric stuck at 0 count

[Nicolas Viberti]

Hello, we have some avaya devices in UCM that are showing all metrics correctly except for the "Calls originated" metric which is stuck at 0 calls. with more than a millon minutes of "Call minutes".

any idea how this works? 

[Steve Crowl]

Nicolas

The Calls Originated column only applies to outbound call legs.  If a particular Location only gets inbound calls, it will report on call quality (call minutes) but show no calls originated. The origination is determined from the CDRs. I suggest verifying that the Avaya CM is configured to send CDRs to UCM and that UCM is receiving them. 
Steve