it appears we see more and more issue at Support level by Customer claiming that they see serious issue after upgraded CA Spectrum install to R10.2.2 or R10.2.3.
The login failure appears to affect both "services" - the http/https access to the OC-webpage - and also for accessing the OC-Console (or launching this directly via "javaws"/*.jnlp reference) even it appears the OC-server(tomcat) task and also the SpectroSERVERs are running fine (at process level).
Background appears to be a "communication" issue at logical level between the OC-Server and the SpectroSERVER(s). Due to this the OC-server does not have the appropriate "context" - so due to missing "model-information" the OC-server does not allow a successful logon.
As a workaround - to resolve this problem - run a "./update action=0x10103 mh=<user_model_handle>" - which is the user HOME_INTEGRITY. To do so - please do as follows:
- stop down the OC-Server(s)
- go to the MLS per Spectrum install owner into a bash -login/shell - and here to "./connect" to the SpectroSERVER -
doing then: ./update action=0x10103 mh=<install_owner_model_handle>
- verify when now starting OC-server again - if logon works again
More background here is:
hth, cheers, Joerg
This symptom is addressed to be fixed by CA Spectrum R10.3 release.
Find also discussion here: unable to login into OC GUI
I don't know if you need some feedbacks, but I know what it happens, I had several time this issue. You only have to wait until the MLS is ready, then restart OC.
I think, OC can connect to the SpectroSERVER, but the SpectroSERVER (MLS) is not ready and cannot deliver the information about Users and privileges to OneClick. OC doesn't try anymore to get them.
Here an example from a customer:
- The MLS SpectroSERVER starts (VNM.OUT): Jul 24 06:24:22 : /spectrum/SS/SpectroSERVER starting- OC starts (catalina.out): Jul 24, 2018 6:29:38 AM org.apache.coyote.AbstractProtocol init- The MLS SpectroSERVER is ready: Jul 24 06:45:37 : /spectrum/SS/SpectroSERVER is now ready on port 0xbeef...
We had to restart OC.