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ALARM Configuration in CA Ehealth

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  • 1.  ALARM Configuration in CA Ehealth

    Posted 07-30-2018 01:35 PM

    Hello

     

    I want to configure traffic threshold alert on Gateway Devices in Ehealth 

    but this device is new for me so can any one help me how to use Live Exception ...

    or Configure Alarm on Ehealth



  • 2.  Re: ALARM Configuration in CA Ehealth

    Posted 07-30-2018 03:37 PM

    Hello Abdul,

     

    Is the device new? Not familiar with configuring Live Exceptions?

     

    There is documentation you can launch from the Help menu in the Live Exceptions tool that should get you started.

     

    The short answer is to use the eHealth reports to first identify a meaningful threshold to use as an alarm raise point. Then we configure an alarm rule in Live Exceptions to raise an alarm when that threshold is breached.

     

    The alarm rule is tied to the element in eHealth through Profiles (Rule collections) in Live Exceptions and Groups in eHealth.

     

    Here is a sample of configuring a rule:

    Configuring Live Exceptions to raise alarms when a - CA Knowledge 

     

    Thanks,

    Michael



  • 3.  Re: ALARM Configuration in CA Ehealth

    Posted 08-01-2018 02:33 PM

    Thanks Michael,

     

    i read all the document only confusion i have is that i got zero result on LIVE Exception but when i fetch historical data i got proper graph
    i didn't understand where i am doing wrong...



  • 4.  Re: ALARM Configuration in CA Ehealth

    Posted 08-01-2018 02:47 PM

    Mr. micheal,

     

    Screenshot is for your information



  • 5.  Re: ALARM Configuration in CA Ehealth

    Posted 08-02-2018 08:12 AM

    Do you have polling data from the Device?  So Are you able to extract a Trend Report?

    If you have no data, so will not have Alarms.

     

    If you have data, so Please in the One Click, select the element, go the details, and see the element type, then you need to use the element type in the alarm configuration.



  • 6.  Re: ALARM Configuration in CA Ehealth

    Posted 08-02-2018 10:35 AM

    Hi yasuda,

     

    thanks for response, 

    when i fetch the Trend report i got proper and valid data with same element type but when i set the same element type in rule(Profile) i got zero result in LIVE Exception

    i already share the screenshot ...



  • 7.  Re: ALARM Configuration in CA Ehealth

    Posted 08-02-2018 10:42 AM

    Can you share a view of the rules configuration, the one not raising an alarm?

     

    Can you also share a screen shot of the trend report that shows the data violating the threshold defined in the alarm rule?



  • 8.  Re: ALARM Configuration in CA Ehealth

    Posted 08-02-2018 11:48 AM

    Dear Michael,

     

    Please find screenshots



  • 9.  Re: ALARM Configuration in CA Ehealth

    Posted 08-02-2018 11:50 AM

    The Last image shows the data of previous 24 Hrs (Trend Report)

    but on Live Exception 



  • 10.  Re: ALARM Configuration in CA Ehealth

    Posted 08-02-2018 11:56 AM

    Is the Group named "Gateway-South-KHI494_GW2C" associated to the Live Exceptions Profile that contains the rule that is not triggering alarms?



  • 11.  Re: ALARM Configuration in CA Ehealth

    Posted 08-03-2018 01:08 AM

    Yes Micheal,

    Device name is KHI494_GW2C and profile name is Gateway_Threshold



  • 12.  Re: ALARM Configuration in CA Ehealth
    Best Answer

    Posted 08-07-2018 03:34 PM

    Abdul,

     

    The rule you posted says trigger an alarm if Bits In /sec is below 3000 bits AND above 900000 bits for at least 1 min out of 5 min.  This is an impossibility, you cannot be both below 3000 bits /sec and over 900000 bits /sec.

     

    Ultimately, what are you trying to accomplish?  What conditions do you want to alarm on?

     

    Troy



  • 13.  Re: ALARM Configuration in CA Ehealth

    Posted 08-08-2018 01:04 AM

    Thanks Troy, 
    little late but i got it and when i separate the rules it work
    thanks every one