Running into an issue with getting the integration between Spectrum and ServiceNow. I am trying to get the OneClickIntegraiton exe running and i can't get past the step the asks "Path to the JRE root installation directory? A screenshot is below. any help would be great!
I would try two things. First, I would suggest to try path
If that still fails, you can check if Java is installed separately on the OS and try to use that path:
For example, I am seeing Java JRE root install path on my lab machine as the following:
You can find your JAVA_HOME or $JVM_ROOT in the Java.conf file located in /etc/java
# Root of all JVM installationsJVM_ROOT=/usr/lib/jvm
Hope that helps
Thanks, I tried both solutions and it still isn't recognizing Java.
What user is running the OneClickConfiguration.exe?
What user owns the Java files?
Root owns the /usr/lib java and a separate user for the spectrum owns the files java files for spectrum.
What user is running the OneClickConfiguration.exe? In other words what user are you logged in as?
I think I misunderstood. I used the admin user from the spectrum server, think I should try root?
I will give that a try.
Admin user on the ServiceNow Mid server.
Then maybe sudo as root and try pointing to the OS usr/lib java path, which is also owned by root
Still no luck. May have to open a support ticket
I got it working. It was asking for the Java path for the ServiceNow Mid server not the Spectrum OneClick server.