Has anyone successfully integrated CA Spectrum with ServiceNow?

[Samuel Johnson]

Running into an issue with getting the integration between Spectrum and ServiceNow. I am trying to get the OneClickIntegraiton exe running and i can't get past the step the asks "Path to the JRE root installation directory? A screenshot is below. any help would be great! 

[Jason Volpini]

Hello Samuel

 

I would try two things. First, I would suggest to try path

 

/app/spectrum/Java/jre

 

Path to the JRE root installation directory?>

Type the JRE root installation directory path and press Enter. Specify the JRE root installation directory so that appending "bin/java - version" becomes a successful command. Note: Java 2 Runtime Environment (JRE) version 1.8.0 or later is required.

If that still fails, you can check if Java is installed separately on the OS and try to use that path:

 

For example, I am seeing Java JRE root install path on my lab machine as the following: 

 

/usr/lib/jvm/java-1.8.0-openjdk-1.8.0.65-3.b17.el7.x86_64/jre

 

You can find your JAVA_HOME or $JVM_ROOT in the Java.conf file located in /etc/java

 

Example: 

# Root of all JVM installations
JVM_ROOT=/usr/lib/jvm

 

 

Hope that helps

~Jay V

[Samuel Johnson]

Thanks, I tried both solutions and it still isn't recognizing Java. 

[Jason Volpini]

What user is running the OneClickConfiguration.exe? 

 

What user owns the Java files? 

 

~Jay V

[Samuel Johnson]

Root owns the /usr/lib java and a separate user for the spectrum owns the files java files for spectrum. 

[Jason Volpini]

What user is running the OneClickConfiguration.exe? In other words what user are you logged in as? 

 

~Jay V

[Samuel Johnson]

I think I misunderstood. I used the admin user from the spectrum server, think I should try root?

[Samuel Johnson]

I will give that a try. 

[Samuel Johnson]

Admin user on the ServiceNow Mid server. 

[Jason Volpini]

Then maybe sudo as root and try pointing to the OS usr/lib java path, which is also owned by root

[Samuel Johnson]

Still no luck. May have to open a support ticket

[Samuel Johnson]

I got it working. It was asking for the Java path for the ServiceNow Mid server not the Spectrum OneClick server.