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Has anyone successfully integrated CA Spectrum with ServiceNow?

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  • 1.  Has anyone successfully integrated CA Spectrum with ServiceNow?

    Posted 04-24-2018 11:05 AM

    Running into an issue with getting the integration between Spectrum and ServiceNow. I am trying to get the OneClickIntegraiton exe running and i can't get past the step the asks "Path to the JRE root installation directory? A screenshot is below. any help would be great! 



  • 2.  Re: Has anyone successfully integrated CA Spectrum with ServiceNow?

    Broadcom Employee
    Posted 04-24-2018 11:32 AM

    Hello Samuel

     

    I would try two things. First, I would suggest to try path

     

    /app/spectrum/Java/jre

     

    Path to the JRE root installation directory?>Type the JRE root installation directory path and press Enter. Specify the JRE root installation directory so that appending "bin/java - version" becomes a successful command.
    Note: Java 2 Runtime Environment (JRE) version 1.8.0 or later is required.

    If that still fails, you can check if Java is installed separately on the OS and try to use that path:

     

    For example, I am seeing Java JRE root install path on my lab machine as the following: 

     

    /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.65-3.b17.el7.x86_64/jre

     

    You can find your JAVA_HOME or $JVM_ROOT in the Java.conf file located in /etc/java

     

    Example: 

    # Root of all JVM installations
    JVM_ROOT=/usr/lib/jvm

     

     

    Hope that helps

    ~Jay V



  • 3.  Re: Has anyone successfully integrated CA Spectrum with ServiceNow?

    Posted 04-24-2018 11:54 AM

    Thanks, I tried both solutions and it still isn't recognizing Java. 



  • 4.  Re: Has anyone successfully integrated CA Spectrum with ServiceNow?

    Broadcom Employee
    Posted 04-24-2018 12:27 PM

    What user is running the OneClickConfiguration.exe? 

     

    What user owns the Java files? 

     

    ~Jay V



  • 5.  Re: Has anyone successfully integrated CA Spectrum with ServiceNow?

    Posted 04-24-2018 01:10 PM

    Root owns the /usr/lib java and a separate user for the spectrum owns the files java files for spectrum. 



  • 6.  Re: Has anyone successfully integrated CA Spectrum with ServiceNow?

    Broadcom Employee
    Posted 04-24-2018 01:21 PM

    What user is running the OneClickConfiguration.exe? In other words what user are you logged in as? 

     

    ~Jay V



  • 7.  Re: Has anyone successfully integrated CA Spectrum with ServiceNow?

    Posted 04-24-2018 01:29 PM

    I think I misunderstood. I used the admin user from the spectrum server, think I should try root?



  • 8.  Re: Has anyone successfully integrated CA Spectrum with ServiceNow?

    Posted 04-24-2018 01:29 PM

    I will give that a try. 



  • 9.  Re: Has anyone successfully integrated CA Spectrum with ServiceNow?

    Posted 04-24-2018 01:24 PM

    Admin user on the ServiceNow Mid server. 



  • 10.  Re: Has anyone successfully integrated CA Spectrum with ServiceNow?

    Broadcom Employee
    Posted 04-24-2018 01:29 PM

    Then maybe sudo as root and try pointing to the OS usr/lib java path, which is also owned by root



  • 11.  Re: Has anyone successfully integrated CA Spectrum with ServiceNow?

    Posted 04-24-2018 01:35 PM

    Still no luck. May have to open a support ticket



  • 12.  Re: Has anyone successfully integrated CA Spectrum with ServiceNow?
    Best Answer

    Posted 04-27-2018 11:41 AM

    I got it working. It was asking for the Java path for the ServiceNow Mid server not the Spectrum OneClick server.