This scenario will happen if you have Spectrum and CAPC integrated together and Spectrum is set up to utilize HTTPS communication. The reason is due to the axis2.xml file within Spectrum. See below for more details as well as how to make the simple edit of the axis2.xml file to allow the integration to work once again:
CA Spectrum and CA PM integration breaks after CA Spectrum upgrade. This happens when SSL is enabled and CA Spectrum is connected to CA PM using https.
Solution (for Spectrum 10.2.2 and previous versions):
Verify whether SSL is enabled on the OneClick web server host in the CA Spectrum environment. If so, verify that the "axis2.xml" file is updated with HTTPS protocol and appropriate port number.
Follow these steps:
Add the following section in axis2.xml after 'http' transportReceiver:
<transportReceiver name="https" class="org.apache.axis2.transport.http.AxisServletListener"> <parameter name="port">8443</parameter> </transportReceiver>
Solution (for Spectrum 10.2.3)
The "axis2.xml" file contains the following section in commented format. After CA Spectrum upgrade, you can uncomment this code and update the port number to integrate CA Spectrum with CA PM using https. You must restart the Webserver for these changes to take affect.