Hello,
Everything you need to know to do such a customization is there: Customizing the OneClick Console Menu - CA Spectrum - 10.2 to 10.2.2 - CA Technologies Documentation
In summary, you can add a new options in the menu (or a new menu with submenu items) to do 3 kind of actions:
- run the local browser and point it to a given URL (launch-browser),
- run a program on the client host running OneClick Console (launch-application),
- run a program on the web server (launch-web-server-script).
You can pass any of the alarm attributes in parameter of your call, change the name of the item in the menu, chose the name of the menu, put an icon in the menu, add a keyboard shortcut, assign privileges on the item for it to be shown only for the right people, and even apply filters on the item so the item is only availble when it's needed.
Hope that answers your question!