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Problem in modeling devices in E-Health

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  • 1.  Problem in modeling devices in E-Health

    Posted 10-02-2017 05:53 AM

    Hi Guys,

     

    I tried to model network device in CA EHealth, its showing " No response to ping " but when I am trying from eHealth server command prompt it responding to ping, I tried some other IP's also but it not responding to any of device for ping.

     

    I tried to ping modelled devices in CA EHealth they are getting ping from application.

     

    Thanks,

    IK



  • 2.  Re: Problem in modeling devices in E-Health
    Best Answer

    Posted 10-02-2017 01:48 PM

    Hello!

    Please take a look at: Discovery fails with error 'No Response to SNMP' or 'No Response to Ping' 

     

    And please try:

     

    Please do the following, if the eHealth server is running Unix:

     

    1.  Go to $NH_HOME and modify the nethealtrc.sh.usr file

     

    2.  Add the following line to the file:

     

    export NH_POLL_PING_PKTSIZE; NH_POLL_PING_PKTSIZE=64

     

    3.  Restart eHealth for it to take effect:

     

    nhServer stop

     

    nhServer start

     

     

    Please do the following if the eHealth server is running Windows:

     

    1.  Go to the System Properties, select the Advanced tab and click on "Environment Variables"

     

    2.  Add a new system environment variable

     

    3.  Set the name to NH_POLL_PING_PKTSIZE

     

    4.  Set the value to 32

     

    5.  Reboot the server for it to take effect



  • 3.  Re: Problem in modeling devices in E-Health

    Posted 10-04-2017 10:09 AM

    Regarding the last update, please let us know if you still have questions if not, could you please mark the answer.

     

    Tks!