Problem in modeling devices in E-Health

[Legacy User]

Hi Guys,

 

I tried to model network device in CA EHealth, its showing " No response to ping " but when I am trying from eHealth server command prompt it responding to ping, I tried some other IP's also but it not responding to any of device for ping.

 

I tried to ping modelled devices in CA EHealth they are getting ping from application.

 

Thanks,

IK

[yasal01]

Hello!

Please take a look at: Discovery fails with error 'No Response to SNMP' or 'No Response to Ping' 

 

And please try:

 

Please do the following, if the eHealth server is running Unix:

 

1.  Go to $NH_HOME and modify the nethealtrc.sh.usr file

 

2.  Add the following line to the file:

 

export NH_POLL_PING_PKTSIZE; NH_POLL_PING_PKTSIZE=64

 

3.  Restart eHealth for it to take effect:

 

nhServer stop

 

nhServer start

 

 

Please do the following if the eHealth server is running Windows:

 

1.  Go to the System Properties, select the Advanced tab and click on "Environment Variables"

 

2.  Add a new system environment variable

 

3.  Set the name to NH_POLL_PING_PKTSIZE

 

4.  Set the value to 32

 

5.  Reboot the server for it to take effect

[yasal01]

Regarding the last update, please let us know if you still have questions if not, could you please mark the answer.

 

Tks!