Load Firmware Task - Disallowed tab

[Jon Velazquez]

Does anyone use the Load Firmware Task selectable from the Clipboard with plus sign.  I setup FTP and FTP server info on my IOS -SSH device family.  Tried a load firmware task but the popup box has the device in the Disallow tab.

The error says "SPC-OCC-11661: Operation is not available.  If the device supports this operation, a script must be configured."

 

The device is a Cisco Catalyst 3850 switch but the same error occurs on any Cisco device I've tried.

[Widjaja Sangtoki]

Please change the NCM_SnmpFirmwareUploadDebugFlag attribute to 'yes' on the NCM Device family model and reproduce the problem. You should see similar to the following debug data in the $SPECROOT/SS/VNM.OUT

 

The device abc (0xe0017d) does not support the default family protocol of TFTP
Device 0xe0017d (abc) Supports MIB or Script Firmware Upload: FALSE
Device 0xe0017d (abc) Supports default reload: TRUE
Device 0xe0017d (abc) Supports script cancel reload: TRUE
Device 0xe0017d (abc) Supports Script Cancel Reload: TRUE
Nov 02 18:03:58 ERROR TRACE at IHHostConfig.cc(1365): Action to determine device support has finished

 

If the device is in the "Disallow" tab check what is FALSE.

[Jon Velazquez]

This is the result.  I am trying to do FTP.  So I went back to look at the Cisco-FLASH-MIB and the MIB list FTP as supported.  I changed the device family load firmware protocol to TFTP and tried the upload task.  It did not go to the DISALLOW tab but rather the ALLOWED tab this time.  I will research further with Cisco on whether the device supports FTP with the Cisco-Flash-MIB.  The debug helped make some good progress..  Thank you.  I can resolve this post.

Nov 02 15:37:16 ERROR TRACE at IHHostConfig.cc(1035): Action to determine device support has started
The device VEMXX125.vfc.com (0x5a475c) does not support the default family protocol of Unknown
Device 0x5a475c (VEMXX125.vfc.com) Supports MIB or Script Firmware Upload: FALSE
Device 0x5a475c (VEMXX125.vfc.com) Supports default reload: TRUE
Device 0x5a475c (VEMXX125.vfc.com) Supports script cancel reload: TRUE
Device 0x5a475c (VEMXX125.vfc.com) Supports Script Cancel Reload: TRUE
Nov 02 15:37:17 ERROR TRACE at IHHostConfig.cc(1365): Action to determine device support has finished

Nov 02 15:38:34 ERROR TRACE at IHHostConfig.cc(1035): Action to determine device support has started
The device VEMXX125.vfc.com (0x5a475c) does not support the default family protocol of Unknown
Device 0x5a475c (VEMXX125.vfc.com) Supports MIB or Script Firmware Upload: FALSE
Device 0x5a475c (VEMXX125.vfc.com) Supports default reload: TRUE
Device 0x5a475c (VEMXX125.vfc.com) Supports script cancel reload: TRUE
Device 0x5a475c (VEMXX125.vfc.com) Supports Script Cancel Reload: TRUE
Nov 02 15:38:35 ERROR TRACE at IHHostConfig.cc(1365): Action to determine device support has finished

Cisco-Flash-Mib

ciscoFlashCopyProtocol OBJECT-TYPE
 SYNTAX INTEGER {
   tftp(1),
   rcp(2),
   lex(3),
   ftp(4),
   scp(5),
   sftp(6)
 }

 ACCESS read-create
 STATUS current

 DESCRIPTION
 "The protocol to be used for any copy. Optional.
        Will default to tftp if not specified.

        Since feature support depends on a software release,
        version number within the release, platform, and
        maybe the image type (subset type), a management
        station would be expected to somehow determine
        the protocol support for a command."
  ::= { ciscoFlashCopyEntry 3 }

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