Hi Josh,
Not sure how the functionality was impacted by that SS outage.
I'll note all communication with the Spectrum environment from the PC side is via the Spectrum One Click web server. It then gathers the relevant data for a response from the SS's and sends it back to PC.
I can reach out to the engineering team internally for input and thoughts on this scenario next week when they are back in the office in full force.
In the mean time, I believe proper investigation of this problem will require the sharing of details including log files and other related information better performed in a formal support case. If you want to go that route please do open one up. We'll nail down what should have happened per current code design, and see if that matches the behavior observed or not.
Thanks and have a great new year!
Mike