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ehealth web - unable to save and commit on SA test. Error: internal server error.  How do I fix this

  • 1.  ehealth web - unable to save and commit on SA test. Error: internal server error.  How do I fix this

    Posted Aug 24, 2016 09:02 AM

    After creating a new test and want to save and commit, I get the error below - how do I fix this?



  • 2.  Re: ehealth web - unable to save and commit on SA test. Error: internal server error.  How do I fix this
    Best Answer

    Broadcom Employee
    Posted Mar 23, 2017 11:37 AM

    Hello Natasha,

     

    If this continues to be an issue, please open an issue with support with the following information

     

    1)  Open the WebUI page and Select

     

    Administration ->Advanced logging ->Check off Remove old log files->Select the user the issue is happening under and admin if different.

     

    2) Reproduce the issue, please note the actions taken and times of those actions.

     

    3) Turn off Advanced Logging by unchecking the users checked in step 1) (Do not check Remove old log files).

     

    4) Run the following to collect the logging:

     

    nhGetSupportInfo -type "web"

     

    Please upload the resulting $NH_HOME/tmp/diagnostics.*zip when opening the issue.