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Submit Service desk ticket does not appears on options list

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  • 1.  Submit Service desk ticket does not appears on options list

    Posted 11-17-2017 11:12 AM

    Hi friends. I need a help to understand and fix a problem on my spectrum 10.2. I have an admin user and when I click on alarm I dont have the Submit Service Desk ticket on my options list.

    My user basically have all privileges. Checking with another installed spectrum , same configuration is working.

     

    Another problem: after a reconfiguration of Servicedesk , the native integration stops to open tickets automatically.

    Right now the Servicedesk server is SSL (8443 port) and when I make the servicedesk configuration on spectrum it only accepts if I set 8080 port and SSL disable option.

     

    Thanks for any suggestion and helping hand.

     

    Regards,

    Rubem (CA Service Management community)



  • 2.  Re: Submit Service desk ticket does not appears on options list
    Best Answer

    Posted 11-17-2017 01:06 PM

    Please , discard my question. Thanks everyone.