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Can we have multiple Spectrum environments integrated to a single SDM?

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  • 1.  Can we have multiple Spectrum environments integrated to a single SDM?

    Broadcom Employee
    Posted 05-31-2016 10:25 AM

    Hi team!

     

    We have a situation where there are two Spectrum environment completely segregated:

    • Spectrum for production environment (Oneclick + SpectroSERVERs)
    • Spectrum for pre-production environment (another set of Oneclick + SpectroSERVERs)

     

    We need to have both of them opening tickets to the same ServiceDesk Manager system. Is it possible?

     

    Thanks,

    Fernando



  • 2.  Re: Can we have multiple Spectrum environments integrated to a single SDM?
    Best Answer

    Broadcom Employee
    Posted 06-15-2016 10:48 AM

    Hi Fernando,

    No, you can not integrate both Spectrum environments into 1 ServiceDesk Integration. The ServiceDesk Integration can only reply back to one OneClick server. Hope this helps.

    Best regards,

    Bill