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Spec KB: Spectrum 10.1 Install / Upgrade Hang

  • 1.  Spec KB: Spectrum 10.1 Install / Upgrade Hang

    Broadcom Employee
    Posted 03-29-2016 09:19 AM

    Spec KB: Spectrum 10.1 Install / Upgrade Hang

    Document ID:  TEC1389105

    ShowHide Technical Document Details

    • Products
      • CA Spectrum
    • Releases
      • CA Spectrum:Release:10.1
    • Components
      • CORE / SPECTROSERVER

    Issue/Problem/Symptoms:

    Installing Spectrum 10.1 or upgrading Spectrum 10.0 to 10.1 does hang. The last message in the PostInstall.log is:

    repmgr folder does not exist but spm-oc does exist, so copying the struts.xml file from withoutSRM folder.

    Environment: 

    Spectrum 10.1 at Windows 2008 SP2 64 bit Standard Edition – Windows 2008 SP2 64 bit Enterprise Edition does not show this problem

    Please select the following link for more information on this subject:

     

    Knowledge Document Link:

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1389105.aspx



  • 2.  RE: Spec KB: Spectrum 10.1 Install / Upgrade Hang

    Posted 08-26-2019 04:48 AM
    Hi, The link to the documentation does not work.

    Best regards
    Jon Magnus


  • 3.  RE: Spec KB: Spectrum 10.1 Install / Upgrade Hang

    Broadcom Employee
    Posted 08-26-2019 07:06 AM
    Hi Jon,

    Is there any reason you are upgrading to 10.1 release?
    This release is almost EOS (08/28/2019). https://techdocs.broadcom.com/us/product-content/status/support-life-cycle/indexes/ca-spectrum-release-and-support-lifecycle-dates.html

    Anyway, here is the workaround for the TEC1389105 article:

    1. Start Spectrum installation.

    2. Once installation reaches "Running Customization scripts" go to Windows Start->Control Panel->Programs and Features and verify that "Microsoft Visual C++ 2015 Redistributable (x64)" installation exists.

    3. Go to Windows Task Manager and kill the "vc_redist.x64.exe".

    Note: If you can't find the process "vc_redist.x64.exe". Please Wait for 5-10 minutes for the process to appear in process list.

    4. Kill the process.

    5. Spectrum installation will continue and succeed.



    ------------------------------
    Technical Support Engineer IV
    Broadcom Inc
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