DX NetOps Manager

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Support Pilot: Video Knowledge Articles

  • 1.  Support Pilot: Video Knowledge Articles

    Posted 05-10-2017 11:42 AM

    Hey Everyone,

     

    Support is currently undergoing a pilot for video knowledge articles.

    We received some feedback from customers indicating they would love more videos.

     

    The first one has been posted!

     

    How to alter the state of SPM tests in bulk 

     

    Please let us know what you think!

    We are interested in getting feedback on format, and more importantly the content - what do you guys want to see more of?

     

    Thanks!

    Matt



  • 2.  Re: Support Pilot: Video Knowledge Articles

    Posted 05-10-2017 08:22 PM

    Pretty good and neat 



  • 3.  Re: Support Pilot: Video Knowledge Articles

    Posted 05-10-2017 08:40 PM

    May be few videos (configuration related) on new features introduced in CA Spectrum as that's where people want to know more about , like the ServiceNow integration configuration . Documentation is pretty messy in this area so a clear video would be of great help 



  • 4.  Re: Support Pilot: Video Knowledge Articles

    Posted 05-11-2017 10:24 AM

    Good one



  • 5.  Re: Support Pilot: Video Knowledge Articles

    Posted 05-11-2017 10:38 AM

    Very nice!  Concise and clear instruction on how to accomplish a specific task.  3 minutes well spent by anyone needing to do this task is a lot faster than trying to dig a procedure out of the docs or communities!  This could ultimately be a place that we start looking for how to do things before heading into the normal chasing activities. 

     

    This would definitely be useful for new features and common administrative tasks (especially the lesser documented ones), and some BEST PRACTICES tips. 

     

    Nice job! 



  • 6.  Re: Support Pilot: Video Knowledge Articles

    Posted 05-16-2017 09:23 AM

    Thanks for the feedback everyone!

    We will certainly be looking to do a lot more of these in the future!