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Spec KB: CA Spectrum 10.0 exception in the tomcat log when enabling Report Manager integration with CABI

  • 1.  Spec KB: CA Spectrum 10.0 exception in the tomcat log when enabling Report Manager integration with CABI

    Posted 03-01-2016 03:31 PM

    Spec KB: CA Spectrum 10.0 exception in the tomcat log when enabling Report Manager integration with CABI

    Document ID:  TEC1273214

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    • Products
      • CA Spectrum
    • Releases
      • CA Spectrum:Release:10.0
      • CA Spectrum:Release:10.1
    • Components
      • REPORTING

    Problem:

    When enabling the integration between Spectrum Report Manager (SRM) and CA Business Intelligence (CABI) it fails to succeed and an exception is seen in the tomcat log.  The tomcat logs are located in $SPECROOT/tomcat/logs.

    Windows: stdout.log

    Linux/Solaris: catalina.out

     

    Exception seen:

    1. CrystalReportDAO.updateReportLogonCredentials:
      java.lang.NoSuchMethodError: com.crystaldecisions.xml.serialization.SaveOption.setSaveAsLegacyCR(Z)V

    Please select the following link for more information on this subject:

     

    Knowledge Document Link:

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1273214.aspx