Hi everyone,
The Alarm Notifier can include the root cause of an service alarm? In this case, the root cause are other alarms.
Is it possible include detailed information of these alarms in email? This information is available in "root cause" tab of Oneclick.
Thank you.
Follow example of desired scenario:
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Alarm Notification from SPECTRUM
Alarm SET:
Date: 06/06/2016
Time: 16:28:52
DeviceType: N/A
Mtype: SM_Service
ModelName: Service_Example
AlarmID: 3575940
Severity: CRITICAL
ProbableCauseID: 4500006
RepairPerson:
AlarmStatus:
SpectroSERVER: spectrum01
Landscape: 0x100000
ModelHandle: 0x107400
ModelTypeHandle: 0x1046f
IPAddress:
SecurityString:
AlarmState: NEW
Acknowledged: FALSE
UserClearable: TRUE
Location:
AlarmAge: 0
NotificationData: myemail@abc.com
ProbableCause: SERVICE IS DOWN
SYMPTOMS:
SPECTRUM has detected a change in one or more of the resource models associated with this service that indicates this service is down, according to the established "resource monitoring rules".
PROBABLE CAUSES:
1) An infrastructure component that is responsible for delivering this service has been compromised.
RECOMMENDED ACTIONS:
1) Find the compromised resources affecting this service, and expedite their repair.
2) If the service appears to be operating correctly, review the "resource monitor rules" to verify they are correct.
EventMessage: seg 06 jun, 2016 - 16:28:52 - This service is down. (event [0x04500006])
Root Cause:
------- Alarm # 1 ----------------------------------------
Alarm URL : http://xxxxxxx/spectrum/oneclick.jnlp?alarm=5755deb7-1fd0-1000-026b-005056be6849
Severity : Critical
Date/Time : Jun 6, 2016 5:36:07 PM BRT
Name : pe-prod-31.tjrs.gov.br
Network Address : 10.1.1.1
Secure Domain : Directly Managed
Type : IP Device
Acknowledged : No
Alarm Title : URL response for 'server1.aaa.gov.br' failed. 7 Couldn't connect to server
Landscape : spectrum01 (0x100000)
Event : Mon 06 Jun, 2016 - 17:36:07 - NIMSOFT SNMP GATEWAY
Critical Alarm generated with the following details:
----------------------------------------------------------------
URL response for 'server1.aaa.gov.br' failed. 7 Couldn't connect to server
Source: nimsoft02
IP/HostName: server1.aaa.gov.br
Level: Critical
Suppression Key: URLResp/pserver1.aaa.gov.br/httpError
Subsystem: NMS.Alarm.Application
Probe ID: url_response
Origin: NMS_BBB
Arrival Time (s): 1465245230
NIM-ID: ZS00643632-95216
Domain: Nimsoft-BBB-dom
================================================================
Spectrum Event ID: 0x06330003
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------- Alarm # 2 ----------------------------------------
....
------- Alarm # 3 ----------------------------------------
....