DX NetOps

Spec KB: Service Manager Customers are missing in Report Manager

  • 1.  Spec KB: Service Manager Customers are missing in Report Manager

    Posted 03-29-2016 09:25 AM

    Spec KB: Service Manager Customers are missing in Report Manager

    Document ID:  TEC1748576
    ShowHide Technical Document Details

    • Products
      • CA Spectrum
    • Releases
      • CA Spectrum:Release:10.0
      • CA Spectrum:Release:10.1
      • CA Spectrum:Release:9.3
      • CA Spectrum:Release:9.4
      • CA Spectrum:Release:9.4.1
      • CA Spectrum:Release:9.4.2
      • CA Spectrum:Release:9.4.2.1
      • CA Spectrum:Release:9.4.3
    • Components
      • REPORTING

    Problem:

    After running RpmgrInitializeLandscape for all landscapes the Service Manager Customers are missing in Report Manager.

    Environment: 

    Spectrum 9.x and 10.x at all Environments

    Cause:

    The Customers in Report Manager are built on the base of Events. If you keep Events 45 days in ddmdb, but the Customer was created before, no Event is available and could not build in Report Manager although it’s seen in the Service Manager.

    Please select the following link for more information on this subject:

     

    Knowledge Document Link:

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1748576.aspx