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Spec KB: The Viewer could not Process an event. Failed to open the Connection - Error Code:0 [CRWEB00000119]

  • 1.  Spec KB: The Viewer could not Process an event. Failed to open the Connection - Error Code:0 [CRWEB00000119]

    Broadcom Employee
    Posted 03-23-2016 01:22 PM

    Spec KB: The Viewer could not Process an event. Failed to open the Connection - Error Code:0 [CRWEB00000119]

    Document ID:  TEC1572973

    ShowHide Technical Document Details

    • Products
      • CA Spectrum
    • Releases
      • CA Spectrum:Release:10.0
      • CA Spectrum:Release:10.1
    • Components
      • CERTIFICATION

    Issue/Problem/Symptoms:

    After Installing and Integrating CABI 4.1 with Spectrum 10.X, you may get an Error while generating Reports:

    "The viewer could not process an event. Failed to open the connection. Current Assets: All[] ---- Error code:0 [CRWEB00000119]

    Cause:

    This happens if the ODBC drivers are not configured properly during the Integration / Post Installation phase. You will have to perform an update content that CA Spectrum installs on Business Objects.

    Please select the following link for more information on this subject:

     

    Knowledge Document Link:

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1572973.aspx