Spec KB: Archive Manager fails to start after a CA Spectrum install due to the install username having more than 16 characters.
Document ID: TEC1627479
Last Modified Date: 2/17/2016
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- Products
- Releases
- CA Spectrum:Release:10.0
- CA Spectrum:Release:10.1
- CA Spectrum:Release:9.4
- Components
Issue:
Archive Manager fails to start after a CA Spectrum install.
The error seen in the $SPECROOT/SS/DDM/ARCHMGR.OUT:
Jan 14 06:54:10 : ArchMgr started as user 'svc-spectrum-ldap'
Jan 14 06:54:10 : ArchMgr validating database.
Error opening the DDM database. The most likely causes:
1. The SQL database server is not running.
2. The username, password, hostname, or database name are not correct.
Jan 14 06:54:10 : ArchMgr error opening database.
You will also find two failures in the $SPECROOT/Install-Tools/LOGS/10.0.0.251_<Date>/postinst.hh.mm logfile. The mysql.cus script and ddm.cus script both failed due to the Spectrum Owner username being longer than 16 characters.
********** Started: Wed Jan 13 18:28:06 2016 **********
running Custom Script Install-Tools/CUS/mysql.cus
ERROR 1470 (HY000) at line 1: String 'svc-spectrum-ldap' is too long for user name (should be no longer than 16)
newUser Failure: mysql --defaults-file=d:/win32app/Spectrum/mysql/my-spectrum.cnf -u root -proot mysql
Error(s) occurred. Please see d:/win32app/Spectrum/Install-Tools/LOGS/10.0.0.0.251_20160113/mysql.log.
Script Install-Tools/CUS/mysql.cus has FAILED
Please select the following link for more information on this subject:
Knowledge Document Link:
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1627479.aspx