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Spec KB: Archive Manager fails to start after a CA Spectrum install due to the install username having more than 16 characters.

  • 1.  Spec KB: Archive Manager fails to start after a CA Spectrum install due to the install username having more than 16 characters.

    Broadcom Employee
    Posted 06-20-2016 02:47 PM

    Spec KB: Archive Manager fails to start after a CA Spectrum install due to the install username having more than 16 characters.

    Document ID:  TEC1627479
    Last Modified Date:  2/17/2016
    ShowHide Technical Document Details

    • Products
      • CA Spectrum
    • Releases
      • CA Spectrum:Release:10.0
      • CA Spectrum:Release:10.1
      • CA Spectrum:Release:9.4
    • Components
      • LICENSING
      • ALARM

    Issue:

    Archive Manager fails to start after a CA Spectrum install.

    The error seen in the $SPECROOT/SS/DDM/ARCHMGR.OUT:

     

    Jan 14 06:54:10 : ArchMgr started as user 'svc-spectrum-ldap'

    Jan 14 06:54:10 : ArchMgr validating database.

     

    Error opening the DDM database. The most likely causes:

     

    1. The SQL database server is not running.

    2. The username, password, hostname, or database name are not correct.

     

    Jan 14 06:54:10 : ArchMgr error opening database.

    You will also find two failures in the $SPECROOT/Install-Tools/LOGS/10.0.0.251_<Date>/postinst.hh.mm logfile. The mysql.cus script and ddm.cus script both failed due to the Spectrum Owner username being longer than 16 characters.

    ********** Started: Wed Jan 13 18:28:06 2016 **********

    running Custom Script Install-Tools/CUS/mysql.cus

    ERROR 1470 (HY000) at line 1: String 'svc-spectrum-ldap' is too long for user name (should be no longer than 16)

    newUser Failure: mysql --defaults-file=d:/win32app/Spectrum/mysql/my-spectrum.cnf -u root -proot mysql

    Error(s) occurred. Please see d:/win32app/Spectrum/Install-Tools/LOGS/10.0.0.0.251_20160113/mysql.log.

    Script Install-Tools/CUS/mysql.cus has FAILED

     

    Please select the following link for more information on this subject:

     

    Knowledge Document Link:

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1627479.aspx