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Spec KB: NCM Captures fail the majority of the time with “SPC-OCC-11656: Unable to authenticate with SPECTRUM Remote Admin”

  • 1.  Spec KB: NCM Captures fail the majority of the time with “SPC-OCC-11656: Unable to authenticate with SPECTRUM Remote Admin”

    Posted 04-06-2016 01:06 PM

    Spec KB: NCM Captures fail the majority of the time with “SPC-OCC-11656: Unable to authenticate with SPECTRUM Remote Admin”

     

    Document ID:  TEC1665042

    ShowHide Technical Document Details

    • Products
      • CA Spectrum
    • Releases
      • CA Spectrum:Release:10.0
      • CA Spectrum:Release:10.1
      • CA Spectrum:Release:9.4
      • CA Spectrum:Release:9.4.1
      • CA Spectrum:Release:9.4.2
      • CA Spectrum:Release:9.4.2.1
      • CA Spectrum:Release:9.4.3
    • Components
      • APPLICATIONS

    Symptoms:

    When performing NCM Captures on devices that use a custom script, customers may experience “SPC-OCC-11656: Unable to authenticate with SPECTRUM Remote Admin” errors.  If additional manual NCM captures are attempted, it may successfully capture one but will fail the majority of times with the Unable to Authenticate with Spectrum Remote Admin error.

    Environment Affected
    Windows 2008 R2 Server
    Spectrum 9.4.x & Spectrum 10.x

    Please select the following link for more information on this subject:

     

    Knowledge Document Link:

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1665042.aspx