there could be a problem of running into a logon issue with CABI InfoView application. The InfoView as part fo the CABI allow multiple parameter during logon processing - but by default not all logon options are available.
To configure this please have a look to - and edit:
$CABI_HOME/CommonReporting3/Tomcat6/webapps/InfoViewApp/WEB-INF -> file "web.xml"
Find in here 2 parms:
From "web.xml" find:
<!-- secEnterprise, secLDAP, secWinAD, secSAPR3 --> <context-param> <param-name>authentication.default</param-name> <param-value>secEnterprise</param-value> </context-param>
This could be the case for i.e.: Default CABI install is with "not visible" - and - "secEnterprise" - which then had caused any logon to fail due to SingleSignOn config.
(as the CABI internal password was default / and did not match to the LDAP hosted security credentials (user + password)).
Configured the authentication.visible - and then verified sec/LDAP authentication works - then re-edit the default authentication method to "secLDAP".
When changing the "web.xml" you have to restart CABI services (see SIA - restart for Tomcat) - and you can verify the full logon parameter set in the logon dialog.
Note - there is in addition a correction covered by CA Spectrum R9.4.2 and higher -- but above "debugging" will shed some lights to any logon error for InfoView due to logon default setup.
Hope this help .. cheers, Joerg