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Spec KB: Alarm Titles are showing up correctly in Spectrum OneClick but are showing unknown in Report Manager.

  • 1.  Spec KB: Alarm Titles are showing up correctly in Spectrum OneClick but are showing unknown in Report Manager.

    Posted 01-29-2015 10:25 AM

    Spec KB: Alarm Titles are showing up correctly in Spectrum OneClick but are showing unknown in Report Manager.

    Document ID:  TEC612561
    Last Modified Date:  6/13/2014

    Products

      • CA Spectrum
    • Releases
      • CA Spectrum:Release:9.3
    • Components
      • REPORTING

    Description:

    When generating a Report in Spectrum Report Manager (SRM) all Alarm Titles are showing up as unknown.
    Error message seen in the catalina.out "Can't find bundle for base namecom.aprisma.spectrum.app.web.servlet.ApplicationInfo, locale en_GB"
    Can be further verified from mysql by logging into the reporting database and issue the following command:
    mysql> select title from alarmtitle;
    The alarmtitles will return 'unknown'.

    Please select the following link for more information on this subject:

     

    Knowledge Document Link:


    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC612561.aspx