DX NetOps

Spec KB:  Spectrum is unable to generate service desk tickets with the erro

  • 1.  Spec KB:  Spectrum is unable to generate service desk tickets with the erro

    Posted 05-07-2014 09:43 AM

    Document ID:    TEC603780

    Spec KB:  Spectrum is unable to generate service desk tickets with the error as "Configuration file is missing. Unable to create Service Desk ticket"

    Description:

    Spectrum is unable to create service desk tickets automatically using SDNotifer and getting the error as below
    Creating Service Desk ticket for alarm: xxxxxxxx-xxxx-xxxx-xxxx-00155d048d01
    Missing configuration information. Please check your configuration file.
    (Tue Dec 10, 2013, 15:30:49) - Configuration file is missing. Unable to create Service Desk ticket.

    Please select the following link for more information on this subject:

    Knowledge Document Link:

    https://comm.support.ca.com/?legacyid=TEC603780