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SpecKB:  Spectrum is not able to evaluate the Static Global Collection rule

  • 1.  SpecKB:  Spectrum is not able to evaluate the Static Global Collection rule

    Posted 05-07-2014 09:48 AM

    Document ID:    TEC603941

    SpecKB:  Spectrum is not able to evaluate the Static Global Collection rule in service-desk-ticket-config.xml under SPECROOT custom svdsk config

    Description:

    When trying to Customize the ticket Creation for a particular Static Global Collection only

    As below:

      <sd-ticket>

        <model-association>

          <relation>0x1003a</relation>

          <left-model-name>GlobalCollectionName</left-model-name>

        </model-association>

        <sd-problem-type>SD_Prob_Type</sd-problem-type>

        <sd-userid></sd-userid>

      </sd-ticket>

     

    it is not working

    Please select the following link for more information on this subject:

    Knowledge Document Link:

    https://comm.support.ca.com/?legacyid=TEC603941