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Spec KB:  Error "hs is missing" when trying to start the CA Spectrum Spectr

  • 1.  Spec KB:  Error "hs is missing" when trying to start the CA Spectrum Spectr

    Broadcom Employee
    Posted 03-26-2014 10:17 AM

    Document ID:    TEC602425

    Spec KB:  Error "hs is missing" when trying to start the CA Spectrum SpectroSERVER on Windows

    Description:

    The following error is seen when try to start the SpectroSERVER from the Spectrum Control Panel on Windows:

    The SpectroSERVER process exited with error: The program can't start because hs is missing from your computer.
    Try reinstalling the program to fix this problem.

    However, the missing file is not specified. The reason the missing file is not specified is because the APIs that are used do not allow access to the missing file name.

    To find the missing file name, do the following:

    1.      Open a Windows cmd

    2.      cd to the $SPECROOT/SS directory

    3.      Enter the following command to start the SpectroSERVER from the command line:

    SpectroSERVER.exe

     

    4.      You should see an error box with an error similar to the following specifying the missing file. In the example below, the missing file is mtsfm32.dll:

    The program can't start because mtsfm32.dll is missing from your computer.
    Try reinstalling the program to fix this problem.

     

    Please select the following link for more information on this subject:

    Knowledge Document Link:

    https://comm.support.ca.com/?legacyid=TEC602425