We are currently attempting to implement a PVP requiring a Remedy incident to be entered. After importing the required .jar files and configuring the target application and PVP an error "Could not log into Remedy server" is displayed. The Tomcat logs indicate
SEVERE: Unable to validate '12417856717922' service desk configuration. Error Code = 500, jsonResponse = {"Error":{"ErrorCode":151,"ErrorMessage":"Please check the configuration for BMC Remedy ITSM(12417856717922)","HTTPResponseCode":"BAD_REQUEST","HTTPResponseCodeValue":500}}
The credentials I have entered are that of a domain account which has access to read Remedy incidents. Are there further specifications for the Remedy accounts level of access, or is it possibly required to use a local account vs a domain account?
Thanks in advance,
Jeremy