Hi all,
Thanks for replying.
How do I know the timeout is due to network issue or issue with PAM client, from the log?
This issue only affected 1 user and it worked fine on its own after a while.
Snippets of the log:
2022-04-27 16:10:02 ERROR - Can't connect to instance manager, please restart CA PAM Client com.ca.client.ui.LauncherXsuiteDialog [SwingWorker-pool-1-thread-1]
java.rmi.UnmarshalException: Error unmarshaling return header; nested exception is:
java.net.SocketException: Connection reset
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Caused by: java.net.SocketException: Connection reset
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2022-04-27 16:10:02 INFO - Displaying error message: Can't connect to instance manager, please restart CA PAM Client com.ca.client.ui.LauncherXsuiteDialog [SwingWorker-pool-1-thread-1]
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2022-04-27 16:10:04 INFO - Instance manager stopped after calling unmanageInstance(). Details: java.rmi.ConnectException: Connection refused to host: localhost; nested exception is:
java.net.ConnectException: Connection refused: connect com.ca.client.updater.Instance [AWT-EventQueue-0]
2022-04-27 16:10:04 ERROR - Error calling remote clientUpdater com.ca.client.updater.Instance [AWT-EventQueue-0]
java.rmi.UnmarshalException: Error unmarshaling return header; nested exception is:
java.net.SocketException: Connection reset
Thanks again.
Regards,
Ain
Original Message:
Sent: May 10, 2022 01:07 PM
From: Ralf Prigl
Subject: PAM Client connection timeout
Hello Ain, The information in KB 110256 is valid still. The timeout actually is 20 seconds, not 40 seconds, see the discussion in the KB. You see the PAM client report an error after 40 seconds because there is one retry. Due to processing at the beginning, between the two attempts, and at the end, it may be 41 or 42 seconds. You will find two timeout errors in the PAM client log file logs.log, typically 21 seconds apart.
Original Message:
Sent: May 10, 2022 03:10 AM
From: Ain Abdullah
Subject: PAM Client connection timeout
Hi,
Is PAM client connection timeout set as 40 seconds? Found this article but not sure if it's applicable for the later version.
https://knowledge.broadcom.com/external/article/110256/is-the-pam-client-connection-timeout-con.html?msclkid=946e1fd6c78411ecb817175ffedfefe5
Regards,
Ain