Symantec Privileged Access Management

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  • 1.  Unable to retrieve launch data from server

    Posted Mar 11, 2020 04:37 AM
    CA PAM v3.2.6
    Have anyone ever encountered this error:
    It says "Unable to retrieve launch data from server" whenever user click on SSH button in CA PAM Client.

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    Regards,
    Jorghy M.
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  • 2.  RE: Unable to retrieve launch data from server

    Broadcom Employee
    Posted Mar 12, 2020 11:01 AM
    Hi Jorghy, I didn't get any hit on a search for this error. This comes when the client runs into an error while collecting all the parameters needed to launch the access session you clicked on. Maybe the PAM client session was not valid anymore at this time? If you observe it again, can you click on the "RESTART SESSION" button and see whether that resolves the problem? If you get this regularly in an otherwise valid PAM client session, please open a support case for detailed investigation of the problem.
    Original Message


  • 3.  RE: Unable to retrieve launch data from server

    Posted Mar 12, 2020 11:49 PM
    Restarting the session doesn't solve the issue, only log out or restarting the client solve it. It happened randomly so i'm waiting for more information till i can find the pattern or exact cause of this.
    Original Message