Symantec Privileged Access Management

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  • 1.  Linux Application type error

    Posted Jan 20, 2019 09:57 AM

    Hi All,


    We are integrating Linux servers.  When we give Application type as Unix and Unix variant as Generic, we are getting error while generating credential manually: "PAM-CM-1341: Failed to establish a communications channel to the remote host." and not able to perform credential verification as well.


    When we give Application type as Unix and Unix variant as Linux, we are getting error while generating credential manually: "PAM-CM-3478: Failed to update the account credentials. The password may not meet the minimum requirements for the Linux system. Review the log file for further information or else contact your Administrator." and not able to perform credential verification.


    In both of the cases, Credentials are getting changed in server end, but not in CA PAM. As we are using the same credentials from view option to update in server end.


    But we are able to generating credential when we are keeping Application type as just Generic without any issue. 


    For temporary we have set as Generic, but we need to keep it as Unix.


    Let me know how to solve this issue.

    CA PAM



    Rushikesh Pattankar. 

  • 2.  Re: Linux Application type error

    Broadcom Employee
    Posted Jan 23, 2019 04:54 PM

    Hi Rushikesh / Team Volvo,


    The best way to start looking into this would be to enable better logging and review the logs. The post below explains how to do some troubleshooting for this:


    PAM not able to verify or change the password of Linux account 


    Please see this to try looking into this yourself. If you are unable to figure this out based on the log info I would suggest opening a ticket with support to have this looked at.



    Christian Lutz

    Sr Support Engineer

    Broadcom (CA) - ESD Support