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Error importing biar file. Error: CE SDK Exception occurred : 'Server  not found or server may be down (FWM 01003)' (FWM 04002)

  • 1.  Error importing biar file. Error: CE SDK Exception occurred : 'Server  not found or server may be down (FWM 01003)' (FWM 04002)

    Posted 02-27-2019 05:07 AM

    Hello,

     

    We are getting below attached error in BIConfig.log post using the command for importing ControlMinder (12.8) reports :-

    biconfig.bat -h reportportal.com -u Administrator -p P@ssw0rd -f E:\BO\BO\import_biar_config_mssql2008.xml

     

    I have restarted SIA and Tomcat service but unable to resolve the issue. 

    Any leads for resolution will be helpful.



  • 2.  Re: Error importing biar file. Error: CE SDK Exception occurred : 'Server  not found or server may be down (FWM 01003)' (FWM 04002)

    Posted 03-08-2019 10:49 AM

    What product are you asking about?  This question was posted in the Privileged Access Manager (PAM) Community, and does not seem to have anything to do with PAM.



  • 3.  Re: Error importing biar file. Error: CE SDK Exception occurred : 'Server  not found or server may be down (FWM 01003)' (FWM 04002)

    Posted 03-12-2019 03:02 AM

    Kishore.Burra Good evening. Its been some time since I've done that import but I do recall seeing that error in the past. If i recall did you update the mssql.xml with the ODBC system name you defined? Also from the system ODBC connections does it test successful? If you haven't already opened a case with support, they can readily assist you with this.

     

    voged01 - This is for the PIM (PAM SC) product line.



  • 4.  Re: Error importing biar file. Error: CE SDK Exception occurred : 'Server  not found or server may be down (FWM 01003)' (FWM 04002)

    Posted 03-14-2019 08:53 AM

    Hi Adam,

    I am facing this issue post changing the reportal password. This was required to login in central management console as login was not happening with old password. I have followed the steps as mentioned in CA KEDB 

    https://communities.ca.com/thread/100166567.

     

    Post that i have performed the above mentioned steps to reconfigure the folders but facing the above attached error.

    I have tested ODBC connection. It's happening successfully.



  • 5.  Re: Error importing biar file. Error: CE SDK Exception occurred : 'Server  not found or server may be down (FWM 01003)' (FWM 04002)

     
    Posted 03-12-2019 11:33 AM
      |   view attached

    Kishore,

     

    Can you share the content of your import_biar_config_mssql2008.xml file? 

     

    I am attaching a reference document that I created very long ago working on a project for a PIM customer. Hope this helps!

     

    Also, agree with Adam, if all configurations looks good but if the import process is still failing, I would open a support ticket if not already done. 

     

    Regards,

    Aravind G 

    Attachment(s)



  • 6.  Re: Error importing biar file. Error: CE SDK Exception occurred : 'Server  not found or server may be down (FWM 01003)' (FWM 04002)

    Posted 03-14-2019 08:22 AM

    Hi Aravind,

     

    Thanks for the attachment. ODBC connection is been tested successfully but still found the same error in BIConfig.log. PFA import_biar_config_mssql2008.xml file that we are using.

     

    <?xml version="1.0"?>
    <biconfig version="1.0">
    <step priority="1">
    <add>
    <biar-file name="E:\BO\BO\ControlMinder_SQLServer.biar">
    <networklayer>OLE DB</networklayer>
    <rdms>MS SQL Server 2008</rdms>
    <username>DB user</username>
    <password>DB pasword</password>
    <datasource>DB DSN</datasource>
    <server>DB Server FQDN</server>
    </biar-file>
    </add>
    </step>
    </biconfig>