Layer 7 Privileged Access Management

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Problem installing/updating Client

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  • 1.  Problem installing/updating Client

    Posted 03-27-2018 09:40 AM

    Hello everyone,

     

    I wanted to install the client on my workstation but am having problems.

    The installation process prompts that an update if required. During the client update process, it stops at 83% with the following error. Can anyone tell me what is causing this?

     

    Failed to update file app\launcher_V2.8.3.1.2.jar. Reason: SSL peer shut down incorrectly.



  • 2.  Re: Problem installing/updating Client

    Posted 03-27-2018 10:50 AM

    Is it a clean install or are you try to update the client  ? 



  • 3.  Re: Problem installing/updating Client

    Posted 03-27-2018 11:21 AM

    After installing the client I run it for the first time and it asks me to update it.



  • 4.  Re: Problem installing/updating Client
    Best Answer

    Posted 03-28-2018 11:15 PM

    Hello, When the client first connects to PAM it needs to download a number of jar files from the PAM server. It looks like your download is successful up to a point and then the connection is cut. Is it consistently failing at the same point? We've had users see this problem and they got past it with a couple of retries. There is a logs.log file in the PAM client installation folder that may contain additional information on the nature of the problem. If you can't get past it, please open a support case and we will take a closer look.



  • 5.  Re: Problem installing/updating Client

    Posted 07-10-2018 10:56 AM

    The problem was the antivirus.