Symantec Privileged Access Management

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Couldn't Execute Report Snapshot After upgrade 12.8 from 12.6

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  • 1.  Couldn't Execute Report Snapshot After upgrade 12.8 from 12.6

    Posted 11-15-2016 09:56 PM

    Hi CA,

     

    We couldn't to execute Report Snapshot after upgrade the version 12.8 from 12.6, it looks like below:

     

     

    The key error message looks like below:

     

    Execute Snapshot Definition Event Details: Execute Snapshot Definition "CA ControlMinder and SAM Endpoints"
    Event Description Execute Snapshot Definition "CA ControlMinder and SAM Endpoints": Failed to execute CaptureSnapshotEvent. ERROR MESSAGE: Exception:CaptureSnapshot event has failed
    TASKSESSIONcould not insert: [com.ca.ppm.export.objects.AccountPasswordVO]

     

    How could to fix the issue after upgrade PIM 12.8 from 12.6?



  • 2.  Re: Couldn't Execute Report Snapshot After upgrade 12.8 from 12.6
    Best Answer

    Broadcom Employee
    Posted 11-16-2016 03:44 AM

    Hello

    I have done some research in previous cases and this may turn out to be a more involved error.

     

    In any case a quick hint: this may be caused by leftover snapshot definitions from 12.6. Can you please check if you have the snapshot definitions for 12.8 according to

     

    https://support.ca.com/cadocs/0/CA%20ControlMinder%2012%207-ENU/Bookshelf_Files/HTML/idocs/index.htm?toc.htm?1357512.html?zoom_highlight=snapshotIdentifier

     

    or there are some from previous installations ?

     

    You should also check the jboss log to make sure there are no sql errors, for instance with column definitions.

     

    In any case I would recommend you file a case for this one