Proxy_ssh connection error

[maksl01]

Hi

 

Customer is using PIM 12.9, when trying to connect to one of the servers with root account over proxy_ssh he gets error " [client_errors.undefined] "

Reinstalling the product didn't help.

This happens only on one server, other ones are working fine.

 

here is the support.sh file

ftp://supportftp.ca.com/0931457/00220125/files_from_customer/support_PEBSAPP2.201510121349EET.tar.Z

 

Any suggestions?

Thanks

[Wael AbdelWahab]

HI

i am the customer who open that issue

al  i had noticed on this log :

the successful connection was like that:

2015-10-12 15:50:39.300 | DEBUG | 1759892-58 | com.ca.ppm.proxymanager.jms.JMSComm               :97    | Send PROXY_GET_ACCESS_BY_TICKET request to the server

2015-10-12 15:50:39.485 | DEBUG | 1759892-58 | com.ca.ppm.proxymanager.webservices.ProxySessionsWS:98    | PROXY_GET_ACCESS_BY_TICKET Message received from ENTM in: 185 milliseconds

2015-10-12 15:50:39.623 | DEBUG | 1759892-58 | com.ca.ppm.proxymanager.webservices.ProxySessionsWS:114   | Processing onSessionLogin request session Id: 46a14292-3b96-4879-8681-17fa53267e58; session details: {"proxyType":"SSH" "result":"success" "numericID":"8295" "recordingFile":"/var/log/samproxy/46a14292-3b96-4879-8681-17fa53267e58_out"}

 

-> we can see that it was send by  its type , and id and recording file path

 

while the failure one is just like that:

2015-10-12 15:57:55.286 | DEBUG | 1759892-89 | com.ca.ppm.proxymanager.jms.JMSComm               :97    | Send PROXY_GET_ACCESS_BY_TICKET request to the server

2015-10-12 15:57:55.444 | DEBUG | 1759892-89 | com.ca.ppm.proxymanager.webservices.ProxySessionsWS:98    | PROXY_GET_ACCESS_BY_TICKET Message received from ENTM in: 159 milliseconds

2015-10-12 16:05:43.437 | DEBUG | 759892-100 | com.ca.ppm.proxymanager.webservices.ProxySessionsWS:44    | Processing getAccDetails request session ID: add9e1cf-f2e1-4e95-9ee4-58f1aae9ac57

2015-10-12 16:05:43.439 | DEBUG | 759892-100 | com.ca.ppm.proxymanager.jms.JMSComm               :97    | Send PROXY_GET_ACCESS_BY_TICKET request to the server

2015-10-12 16:05:43.603 | DEBUG | 759892-100 | com.ca.ppm.proxymanager.webservices.ProxySessionsWS:98    | PROXY_GET_ACCESS_BY_TICKET Message received from ENTM in: 164 milliseconds

 

nothing is being sent by the server.

 

waiting your comments

[Wael AbdelWahab]

it was conflict of the naming convention between the suffix of the endpoint server and what is in the hosts file on the ENTM (and proxy) server , once the two are the same , it works fine.

the thing that were misleading here that the msg appear on the connection  screen " [client_errors.undefined] "

and also the output in the proxyserver.log about those connection with error ,,, just nothing with no details as the parts i put above.

thanks , it is solved now