Symantec Privileged Access Management

Tech Tip: CA Privileged Identity Manager - Generate Diagnostic Information about a UNIX/LINUX Endpoint

  • 1.  Tech Tip: CA Privileged Identity Manager - Generate Diagnostic Information about a UNIX/LINUX Endpoint

    Posted 08-25-2015 04:08 AM

    SUMMARY:

    To generate diagnostic information about a UNIX/LINUX endpoint, the CA Privileged Identity Manager "support.sh" utility collects information to help CA Support.

    If you include the CA Privileged Identity Manager database in the snapshot, the Support utility stops the product before it snapshots the database and restarts the product when the snapshot is complete.

     

    SOLUTION:

    .For instance, on UNIX (Solaris):

    /opt/CA/AccessControl/lbin/support.sh -all
    CA ControlMinder secons v12.81.0.1912 - Console utility
    Copyright (c) 2013 CA. All rights reserved.
    WARNING: CA ControlMinder security daemon is running.
    Shutting down CA ControlMinder security daemon.
    CA ControlMinder secons v12.81.0.1912 - Console utility
    Copyright (c) 2013 CA. All rights reserved.
    CA ControlMinder is now DOWN !
    CA ControlMinder dbmgr v12.81.0.1912 - Database to Script Dump
    Copyright (c) 2013 CA. All rights reserved.
    Gathering version info of CA ControlMinder binaries, this may take a minute
    CA ControlMinder seversion v12.81.0.1912 - Display module's version

    Copyright (c) 2013 CA. All rights reserved.

    Running under:  SUN Solaris
    Compressing support file, this may take a moment
    Support file complete, please send the file
    to CA support personnel.  The file is located in the /opt/CA/AccessControl
    directory.
    Restarting the CA ControlMinder daemons for you.
    24 Aug 2015 12:15:55> WAKE_UP : Server going up
    24 Aug 2015 12:15:55> INFO    : Filter mask: 'WATCHDOG*' is registered
    24 Aug 2015 12:15:55> INFO    : Filter mask: 'INFO    : Setting PV*' is registered
    24 Aug 2015 12:15:55> INFO    : Filter mask: 'INFO    : DB*' is registered
    24 Aug 2015 12:15:55> INFO    : Filter mask: '*seosd.trace*' is registered
    24 Aug 2015 12:15:55> INFO    : Filter mask: '*FILE*secons*(*/log/*)*' is registered
    Starting seosd. PID = 25713.
    # Checking database ...
    Starting seagent. PID = 25741
    seagent: Loading database image...
    Starting seoswd. PID = 25744
    seagent: Initialization phase completed

     

    And here the output result:
    # ls -l /opt/CA/AccessControl/*.tar.Z
    -rw-r--r--   1 root     root     59258605 Aug 24 12:13 /opt/CA/AccessControl/support_hostname.201508241155EDT.tar.Z
    #

     

    .For instance, on LINUX:

    # /opt/CA/AccessControl/lbin/support.sh -all
    CA ControlMinder secons v12.81.0.1912 - Console utility
    Copyright (c) 2013 CA. All rights reserved.
    WARNING: CA ControlMinder security daemon is running.
    Shutting down CA ControlMinder security daemon.
    CA ControlMinder secons v12.81.0.1912 - Console utility
    Copyright (c) 2013 CA. All rights reserved.
    CA ControlMinder is now DOWN !
    CA ControlMinder dbmgr v12.81.0.1912 - Database to Script Dump
    Copyright (c) 2013 CA. All rights reserved.
    Gathering version info of CA ControlMinder binaries, this may take a minute
    CA ControlMinder seversion v12.81.0.1912 - Display module's version

    Copyright (c) 2013 CA. All rights reserved.

    Running under:  Linux
    Compressing support file, this may take a moment
    Support file complete, please send the file
    to CA support personnel.  The file is located in the /opt/CA/AccessControl
    directory.
    Restarting the CA ControlMinder daemons for you.
    24 Aug 2015 12:25:07> WAKE_UP : Server going up
    24 Aug 2015 12:25:07> INFO    : Filter mask: 'WATCHDOG*' is registered
    24 Aug 2015 12:25:07> INFO    : Filter mask: 'INFO    : Setting PV*' is registered
    24 Aug 2015 12:25:07> INFO    : Filter mask: 'INFO    : DB*' is registered
    24 Aug 2015 12:25:07> INFO    : Filter mask: '*seosd.trace*' is registered
    24 Aug 2015 12:25:07> INFO    : Filter mask: '*FILE*secons*(*/log/*)*' is registered
    Starting seosd. PID = 7537.
    # Checking database ...
    Starting seagent. PID = 7540
    seagent: Loading database image...
    Starting seoswd. PID = 7545
    seagent: Initialization phase completed

     

    And here the output result:
    # ls -l /opt/CA/AccessControl/*.tar.gz
    -rw-r--r-- 1 root root 307464 Aug 24 12:25 /opt/CA/AccessControl/support_hostname.201508241225CEST.tar.gz
    #

     

    Christian Goulard

    CA Technologies

    Sr Support Engineer